Communication cannot be one way; that would be news. Executive level communications have to be two way and have to be crystal clear. Communications always start when there is the need for exchange of information and decision-making is required for moving ahead." Your accent, how you pitch your voice and the tone you use can all influence the outcome of your conversation, "says Monique Harrisberg communication expert and CEO of The Voice Clinic™. Harrisberg says she knows how important the way we speak is to success, and that it is not only what we say, but how we say it that can make or break a deal.
“If you cannot listen, you cannot be a good communicator," explains Harrisberg. Executive communications call for high listening skills as the information coming from the other parties in the communication flow is going to be just as important as the one you have to impart. When you start listening, you are automatically paving the path for your understanding the information being shared; it also makes the opposite person believe in you and encourages him to interact better with you.
Whether you are receiving or giving information, executive level communication calls for validation and reinforcement of all information flow for clarity. By repeating what you have heard or spoken in brief, you are conveying to your audience that you are clear about their ideas shared and have given it the importance it deserves. Validation also allows you to test whether the information is correct or flawed and how well is has gone down with the opposite party.
Your body language should match your words, if you are gesticulating wildly while saying that everything is under control, others might find it hard to believe you. Communicate with your body language and your words in sync so that you never convey any wrong impressions. Your eyes and your facial expressions are also direct mirrors of what you are saying, so keeping these under control is very important.
Executive level communications rely as much on word of mouth as on written communications. By putting everything clearly in writing, you are not just putting it on the record but are also reinforcing the entire exchange of information. A written communication is hard to deny, especially one that has been recorded as delivered or received.